The Complexities in our Digital Identity

In a recent Documentary on RTÉ TV (the Irish national broadcaster) about Annacarty Barracks and its central role in the Irish path to freedom & independence, Mick Dromm (at least, I think that was his name!), who was one of the primary Archaeologists on the Project, said:

As a nation, as a people, we are mature enough to be OK with the complexities in our identity”

Now, while that quote relates specifically to the complexity in the modern Irish national identity, it did start me thinking about the whole concept of complexities in our individual personal identities. Every one of us is a unique combination of the different identities we portray to the outside world, to our friends & families, to our work colleagues, to our Customers & Clients, to our most intimate personal connections and – frankly – even to ourselves.

Enough of the Philosophy and Psychology, though: what does this have to do with Digital anything, Online anything or even Business Analysis…?

Well, it’s all about Personas.

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Now that you’re ‘working from home’… behaviour and etiquette for Virtual Meetings…

Warning: this is a looonnnnggg post so please excercise due discretion – or read it in your spare time! I wouldn’t want you to get in trouble for reading it in work, especially while pretending to pay attention on a Conference Call… although you could at least argue that it has some learning value 😉

This is an updated version – given the huge explosion of people working from home in 2019 – of a Blog Post published originally in 2015.


At this stage in the evolution of business technology, virtual meetings are an integral part of the day-to-day activities of a huge number of Organisations and work forces. Many Organisations would simply not be able to continue to exist (or would need to adapt radically) if virtual meetings were no longer possible.

First, to get you in a the right frame of mind, this video will give you a giggle if you’ve attended many virtual meetings… but don’t forget to read on afterwards..!

Click here to view on YouTube


At least the technology (whether video or voice-only) is better than it was way back when multi-location meetings started to become common. I agree that they are not as easy (or as productive for some types of activities) as face-to-face meetings, especially when it comes to non-verbal considerations like body language, attempts to contribute, lack of participation etc. However, virtual meetings can also be better, especially when they involve remote / offshore participants.

[read on…]

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How (not) to be a Recruiter…

I deal with Recruiters a lot. Some of my best friends are Recruiters. Well, maybe not, but as a Contractor that changes jobs, Clients and even Sectors every five minutes or so, I rely on Recruiters. And they rely on people like me too. So I tend to get on reasonably well with them. Even when there might not appear to be a mutually-beneficial deal on the immediate horizon, the chances are we’ll be discussing something at some point in the future.

I even partnered up with a Recruiter (who originally contacted me about a role I wasn’t ultimately interested in) to set up a Motor Racing Team and have previously posted an article that might be of interest to Recruiters to understand what we (or I, at least) expect from the collaboration (“In response to all the ‘advice’ from Recruiters…”).

So, it’s not as if I’m one of those potential candidates who dislikes being contacted out of the blue by a Recruiter. It happens maybe 30 times a week and I accept its part of my ‘ways of working’. Even if I’m not interested (or available), I usually just ask for details so I can review them in case one or other of my peers might be a suitable match. But, occasionally, a Recruiter comes along with an air of such self-importance or with such an anti-collaborative ‘F**k you” attitude that it just makes me smile.

Below is the thread of a recent conversation with one such individual. After this, I did 5 minutes of research online and discovered that the Recruiter below (let’s call him David… because that’s his name but I’m not including his 2nd name!) appears to be a one-man-operation, based in Ireland – a small Country in terms of interpersonal and Business networks – and not even based in one of the major towns or cities that Recruiters mostly frequent. It’s worth bearing in mind that ‘David’ is a real person, trying to forge a career for himself as a Recruiter… and that we Contractors often exchange notes on the Recruiters we’ve dealt with…

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CiCoDa Racing – The Story So Far

This post follows on from an earlier post: “So, ummm, I own a Motor Racing team“.

I decided to look into setting up an amateur motor racing team in the Spring of 2018. It’s something I always wanted to do but I always thought it would be very expensive. I’ve previously setup a football club and a few different business & it’s always the “behind the scenes” stuff that interests me most.

When I discovered that a contact of mine (JB Farrell) always wanted to try Motor Racing as a driver, we agreed to look into it. 

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How to wipe all the sneaky ‘Cookie Monsters’ from your devices in one click

Many of my friends, family and contacts will already know how I feel about surreptitious digitized ‘spying’ by website and App providers (who call it something else and say they only track your behaviour for ‘personalisation’, of course). I’ve been known to rant about ‘sneaky tracking’ ever since it became possible to identify people (by their Internet-connected devices) and connect all of their individual ‘dots’ together to monitor pretty much everything they do, predict what they’ll do in predefined situations and, of course, sell that data to 3rd parties, often without telling you openly and clearly. These ‘Cookie Monsters’ make my blood boil…

Pic: https://qz.com/158485/how-cookie-monster-learned-self-control-and-kids-can-too/

The implementation of GDPR in 2018 tilted the balance slightly more in favour of the Consumer (that means you). I spent about year as a specialist GDPR Consultant Business Analyst for some large Public and Private entities and most are openly keen to comply and to make sure they don’t infringe on your rights.

However, even the potentially Company-busting penalties possible under GDPR don’t make the problem go away for a variety of different reasons:

  • Some providers don’t pay much attention to GDPR, to be honest, because it can’t “hurt” them for one reason or another – usually because of jurisdiction, limited enforcement resourcing, and the sheer scale of the problem (thousands of providers with millions of pages tracking billions of interactions every day).
  • Some providers comply with GDPR to the smallest extent possible (the MCP or ‘Minimum Compliant Product’ approach).
  • Some providers don’t actually know, even at this stage, whether they are GDPR-compliant with regard to your data, security & privacy.

Of course, the biggest problem in all of this is us: the consumers. Put simply, we allow providers to behave like this. The ubiquitous, impatient “Accept, Agree and Install” mindset that we have when accessing websites, Social Media platforms or Apps means that sneaky providers know they can simply get you to ‘actively, explicitly’ permit them to track you by requiring you to click more than one button to prevent it! They know you would rather accept (or ignore) the risk than have to click another button or (worse!) actually read something about your rights or their policies!

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So, ummm, I own a Motor Racing team [updated].

I own a Motor Racing team since a few weeks ago.

No, seriously, I do. It’s called CiCoDa Racing and it’s very entry-level, very unglamourous and very affordable. We race in the Formula Vee championship (#FormulaVeeIRL). I set it up this year with the help of JB Farrell (who will be driving) and Gary Baitson (who, like me, won’t be driving!).

Why did I do such a silly thing (other than that my earlier mid-life crisis of owning a Mazda MX5 wasn’t a proper mid-life crisis)…? Well… Read More »

Agile: it’s not for the Fragile…

Over the last 10+ years as a Business Analyst, Product Owner & Product Manager in a wide variety of teams, environments, sectors & projects – and, indeed, as a Customer overseeing my own Product development (see flowdaq if you’re interested in that) – it has become clear that Agile philosophies, concepts and techniques do actually work – at least, when appropriately adapted to the circumstances. However, it is also clear that Agile does not suit some scenarios or some projects. Project professionals (hopefully) adapt the Agile techniques that work for their scenario or project and omit those that don’t.

More importantly, however, Agile does not suit some people. Unfortunately, it is often not possible to adapt people who Agile is suited to, or even to ask unsuitable people to adapt Agile ways of working.

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Here’s ADAM…

Let me introduce you to ADAM.

Some of you will have heard me mention my ‘other’ work outside of my Business Analysis consulting duties in recent weeks. In fact, some of you might have heard me going on & on about it for years! Well [drum-roll please … this is a real “Water Cooler Moment”]: Flowdaq launched ‘ADAM’ this week at the “WaterCoolers Europe” Trade Show.

ADAM (which stands for Aqua Data Auto Monitor) is an invention designed from the ground up to do one thing: watch the bottles on Water Coolers. Here you can see ADAM at work on the side of an Oasis water cooler (although ADAM is designed to easily fit onto any water cooler).

about3

ADAM actively monitors bottles and tells Distributors, Facilities Managers and Customers when a bottle is used & replaced. In a nutshell, ADAM makes it easy for bottled water Distributors to plan Logistics & Deliveries in the same efficient manner as a Point-of-Sale or Retail supply chain.

Click below to read more
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Are your KYC / Interactive Voice Recording systems redundant for SARs in GDPR…?

Updated 21 Feb 2018

 

I skipped over this particular gem the first 50+ times I had reason to refer to the official #GDPR regulations but, for whatever reason, it jumped out at me this week. I’m curious to hear others’ views. I’m not looking for a definitive Legal interpretation (which can’t happen prior to May anyway!) – just interpretations & views.

This is the text of Article 12.1:

“The controller shall take appropriate measures to provide any information referred to in Articles 13 and 14 and any communication under Articles 15 to 22 and 34 relating to processing to the data subject in a concise, transparent, intelligible and easily accessible form, using clear and plain language, in particular for any information addressed specifically to a child. The information shall be provided in writing, or by other means, including, where appropriate, by electronic means. When requested by the data subject, the information may be provided orally, provided that the identity of the data subject is proven by other means”.

The last part is the bit I’m interested in:

“…the information may be provided orally, provided that the identity of the data subject is proven by other means”

This could/should(?) be interpreted to mean that any information provided orally (e.g. by phone) as a result of a GDPR rights request (e.g, SAR under Article 15), can only be provided orally (e.g. by phone) if identity verification is not carried out orally (e.g. by phone).

In other words, an Organisation cannot orally give me details of information it holds on me if it has orally verified I am who I claim to be.

This seems bizarre, counter-intuitive and unnecessarily restrictive. It also seems to rule out the possibility of automated voice-based Identity Verification leading to subsequent oral provision of data since – even though there is no actual person involved in the Identity Verification process – it is an oral process.

Hmmm…

Agile Outside the Development Team

Updated with link to download the Issue (free).

I’m very pleased and proud to have an article commissioned for (90,000-readership) Better Software magazine. My article – ‘Agile Outside the Development Team‘ – is chosen as one of the four ‘featured’ articles and the magazine also includes a wide variety of related material (I’ve been reading it for a few years).

You can subscribe to receive the quarterly magazine – free – or download the latest issue – also free – at the following link and, of course, I’d be happy to read any comments anyone might have on the article so feeel free to comment below…

Download Free copy.